Of Interest: Dell Voice & 911 Calls 

Spark:

Important 911 Info

Unlike other VoIP or SIP apps, Dell Voice offers users the ability to call 911. The CRTC mandates that when a new phone number is issued in Canada, correct contact information must be collected to provide emergency services with accurate information. Please provide us with the required information for 911 and rest assured that Dell Voice will not use this information for any other purpose.

Dell Voice 911 service is limited compared to the 911 service that is available with most traditional telephone services. Click herefor more information.

Addresses will be verified and only customers with accurate details will be allowed to keep their service active.

Details:

Dell Voice, a VoIP (Voice over Internet Protocol) service provided by Fongo, includes support for 9-1-1 emergency calls. There are important differences in the way 9-1-1 service operates with a VoIP phone when compared with traditional telephone service. Here’s what you need to keep in mind:

Differences between traditional 9-1-1 service and VoIP phone 9-1-1

With traditional phone services, your 9-1-1 call is sent directly to the nearest emergency response centre. With VoIP phone service, your 9-1-1 call is forwarded to a third-party service provider that will automatically or manually route your call to the emergency response centre.

Remember to verify your location

Because you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 9-1-1. Do not risk sending police or ambulance services to the wrong location.

Be prepared during any service interruption

VoIP phone service depends not only on your continued subscription for the service, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your 9-1-1 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption.

Do not disconnect

Until you are told to do so by an emergency dispatcher, do not disconnect your 9-1-1 call. If you are inadvertently disconnected, call back immediately.

Keep your service residential address up to date

Fongo will attempt to provide the emergency operator with your service residential address, so please ensure that your information on file with Fongo is always accurate and updated. If you do not do this (for example, if you are unable to speak during a 9-1-1 call), the emergency operator may assume that you are calling from the last registered residential address. Be advised that it may take up to 3 days for your address information to be updated with 9-1-1 third-party service providers.

Inform other users

You must notify members of your household and other potential users of your VoIP phone service of the nature and limitations of 9-1-1 emergency calls.

Limitations of Liability

Fongo’s terms of service limit and disclaim liability related to VoIP 9-1-1 service, so please read these carefully. For a complete description of Fongo’s VoIP 9-1-1 service, please see Fongo’s terms of service at www.dellvoice.ca/terms.

read more: https://www.dellvoice.ca/911

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